Introducing The Customer Success Platform.

We provide various solutions based on Oracle products for our enterprise customers.

Oracle is shifting the complexity from IT, moving it out of the enterprise by engineering hardware and software to work together—in the cloud and in the data center. By eliminating complexity and simplifying IT, Oracle enables its customers around the world to accelerate innovation and create added value for their customers.

By engineering out the complexity that stifles business innovation, Oracle is engineering in speed, reliability, security, and manageability. The result is best-in-class products throughout an integrated stack of hardware and software, with every layer designed and engineered to work together according to open industry standards. Oracle’s complete, open, and integrated solutions offer extreme performance at the lowest cost—all from a single vendor. Integrated, industry-specific solutions are engineered to address complex business processes across a wide range of industries.

For customers needing modular solutions, Oracle’s open architecture and multiple operating system options provide unmatched benefits from best-of-breed products in every layer of the stack. This allows customers to build the most optimized infrastructure possible for their enterprise. We strongly support Oracle technology architecture and have extensive experience in delivering the results.

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Deliver the future of customer
solutions. Today. Vendor Neutral Open Source.

Today’s customers expect Technology Solutions on their terms. From call-center software to self-service portals, our service solutions deliver more responsive, more intuitive, more flexible support. The support that anticipates customer needs.

  • Always-on customer service to connect your customers with the help they need, anytime, anywhere.
  • Personalized service that’s above and beyond what your competitors can deliver.
  • Multichannel support to serve customers on the devices and apps they use every day.
  • Vendor-neutral solutions using Open Source products.

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Take your customers
on a 1:1 journey.

Make the most of every customer interaction — creating personalized, cross-channel customer journeys that deliver exceptional brand experiences across email, mobile, social, Web, and more.

  • Connect interactions from any channel or device using data-driven intelligence.
  • Plan, personalize, and optimize the customer journey across channels, devices, and lifecycle stages.
  • Create personalized communications that are delivered in real time, on your customers’ terms.

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Create a community
of action.

With Community Cloud, you can connect customers, partners, and employees directly to the information, apps, and experts they need to accomplish anything.

  • Drive channel sales by connecting directly with resellers, distributors, or brokers.
  • Provide stellar service by helping customers help each other and themselves.
  • Accelerate collaborative projects with agencies, vendors, and partners.
  • Build deeper relationships by interacting directly with customers.
  • Transform the workplace by empowering employees to connect with experts and the information they need.

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Analytics for the
rest of us.

Now anyone can get the insight they need, fast. Analytics Cloud delivers direct access to answers for everyone.

  • For the first time, business users can explore any data and take action from any device.
  • Analysts can spend more time uncovering new business opportunities and empowering everyone with actionable insight.
  • Admins and IT can easily and securely manage any data, with 100% native cloud scalability and security.
  • Developers can now build, customize, and deliver custom analytics for every business need.

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Build apps fast.
Build business faster.

From the foundational elements that you build on, to the tools and services that you build apps with, the Salesforce1 Platform gives you everything you need to build integrated, and manage — at lightning speed.

  • Anyone can build apps quickly using clicks, not code.
  • Transform your business by building customer-facing apps that engage and delight.
  • Integrate any data and automate business processes faster.

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Our Clients

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Oracle Fusion Middleware

Oracle’s complete family of application infrastructure products—from the #1 Java application server to SOA and enterprise portals—are integrated with Oracle Applications and technologies to speed implementation and lower the cost of management and change. Best-of-breed offerings and unique hot-pluggable capabilities provide a foundation for innovation and extend the business value of existing investments. This comprehensive family of products is now even more seamlessly integrated to help you create, run, and manage agile and intelligent business applications. Oracle Fusion Middleware 11g‘s hot-pluggable architecture allows you to make the most of your current investments in applications and technology, while also taking advantage of modern hardware and software architectures. The goal of this release is to maximize your efficiency in both IT and business processes to give you the ability to adapt and innovate. Oracle Fusion Middleware 11g is the foundation for innovation.

“We provide Customized Oracle Fusion Solutions”

Patton Labs Oracle Fusion Middleware practice has a deep expertise and system integration expertise to jump-start your Oracle technology initiatives today. Our Oracle solution suite, Oracle Fusion, will transform your business giving you the foundation for both business and IT-driven efficiency and innovation.

By partnering with us Oracle Fusion Middleware practice we could help you gain the benefit of working with a global leader in emerging technology services. Our consultants cover the entire Oracle Fusion 11g platform and database products.

Patton Labs Engineers brings a wide range of expertise in numerous industries, giving us extensive knowledge that spans all tools and releases of Oracle Fusion Middleware.

Why Patton Labs?

  • Elevate your business to adapt and delivery solutions faster
  • Accelerating development that can reduce your IT costs.
  • 24*7 support of the Oracle Fusion Middleware in an affordable way.

About Our Technology Excellence Commitment

“Our Commitment “
Thanks to the great minds at work; we have seen over the years that IT Services and Technology Industry is always in flux. Some of the best-practices that most of the great industry leaders subscribed to 5-years ago are not even on the list of best-practices now. This only reflects the speed at which the application technologies are being introduced and are being deprecated. This flux and continuous evolution is a sign of the industry trying to adapt to the increasing demands of the global internet age that we live in. The key challenge to this continuous evolution is the need for a strong foundation that will remain consistent and will be ready for the changing technology demands. One of the proven methods for laying such foundation is a good Enterprise Architecture team. It has also been recognized that an Enterprise Architecture team needs a strong Project Management team to play the role of Business Liaison. In addition, Enterprise Architecture and Project Management teams collaborate to perform IT governance to ensure compliance with the standards and policies laid out by the executive leadership. Patton Labs Technology leadership has identified the changing demands of the IT industry and the need to adapt to it as being the core requirements for the Enterprise Architecture team at Patton Labs. To accomplish this task the Board of Directors of Patton Labs has created the Patton Labs Technology Center of Excellence (PLTCOE).

Patton Labs Technology Center of Excellence (TCOE) is founded on the vision of adapting to the changing IT services and technology industry at a pace that’ is consistent with the industry progress and service sector demands.
– Chief Architect, Patton Labs Inc.

The first charter of Patton Labs Technology Center of Excellence (PLTCOE) concentrates on some of the core-requirements that have been identified to be the absolute pre-requisites for the understanding of the Global IT industry demands and strategies. The core-requirements that have been selected for the PLTCOE are based on the following evaluation criteria
1.  Patton Labs core competencies
2.  Patton Labs Target Service Sector
3.  Patton Labs Technology Direction and Strategy in the next 5 years

The above three criteria are absolute for Patton Labs because our vision is to be the best service providers for our customer base and also be technology leaders in that arena.

The needs of our customer base and technology leadership should not be mutually exclusive demands for the organization. They are mutually dependent for the success of the organization as a whole; which in turn will need to be measured by customer satisfaction.
– President, Patton Labs Inc.

Higher Education Focus

Patton Labs consultants have proven track record delivering solutions in the following areas of Banner®. More details in the vendor experience section of the document.

Banner®implementation –


  • Systems integration
  • Admissions Interfaces
  • Interfaces to Blackboard and other learning management systems
  • Interfaces to Active Directory
  • Interface to Nelnet, FolderWave, RMS
  • Interface to ID Card System (CS Gold)
  • OpenEAI development and Integration work
  • Application development
  • INB (Oracle Forms Development)
  • SSB/WebTailor (Self-Service Banner®Development)
  • PL/SQL, SQL Interfaces
  • Custom PL/SQL jobs that can be invoked from Banner®job-submission
  • Custom Pro*C jobs that can be invoked from Banner®job-submission
  • Java Development and Web 2.O