Application Maintenance

Our application maintenance services help you get the best out of your existing IT applications.In today’s 24/7 business environment, application failure or unexpected downtime can frustrate end users and devastate your bottom line

The services span Near-shore-ability analysis, maintainability analysis, maintenance, and enhancement and are delivered using our Patton Labs CDM (Composite Delivery Model). We use structured knowledge management tools and other Process IP developed by our Maintenance Center of Excellence to enhance the life of your systems, ensure that they evolve with your business, reduce system downtime and help you focus on strategic initiatives by minimizing the time spent on routine activities.

Our comprehensive maintenance and support services enable clients to economically manage complex application portfolios. Some of the benefits of outsourcing application maintenance and support to us are:

 

  • Lower recurring cost of maintaining existing applications
  • Quick turnaround of service and change requests
  • Improved quality and consistent service levels based on mutually agreed upon SLAs.
  • Planned and phased enhancements to improve performance of applications
  • Lower risk of downtime by keeping Near Shore Support Team.
  • Greater end-user satisfaction

We have over 18 years’ experience in robust, cutting-edge software Support, and has been a leader in providing high-quality IT professionals to help our clients meet the most challenging deadlines comfortably.